Billing clerk responsibilities

Job Description

A billing clerk is responsible for ensuring that customers are billed correctly and that invoices are sent out in a timely manner. They may also be responsible for issuing refunds, and keeping track of customer payments. In some cases, they may also be responsible for collections.


The billing clerk position is responsible for a wide range of activities, from managing invoices and payments to maintaining customer records. In many cases, billing clerks liaise with other departments in order to ensure that all billings are accurate and up to date. A successful candidate for this position will be organized, detail-oriented, and have a strong customer service focus.

The specific duties of a billing clerk can vary depending on the company and the industry, but there are some common tasks that are often part of this job. These include:

  • Generating invoices and other billing documents
  • Tracking invoices and payments
  • Processing customer payments
  • Resolving billing disputes
  • Maintaining customer records
  • Answering customer inquiries
  • Assisting with month-end closing activities

    A billing clerk is responsible for a wide range of office and financial tasks, from bookkeeping to customer service. To succeed in this position, you will need to be highly organized and detail oriented, with excellent communication skills. You should also have a strong working knowledge of Microsoft Office and QuickBooks.

In your role as billing clerk, you will be responsible for preparing invoices, issuing refunds, processing payments, and maintaining financial records. You will also liaise with customers on a regular basis, answering their questions and resolving any issues they may have. In addition to these duties, you may also be required to provide administrative support to the office as a whole.

Education and Training

Prospective billing clerks typically need at least a high school diploma, although some jobs may require postsecondary education, such as an associate degree in office administration or business. Employers often provide on-the-job training that covers the specifics of their organization’s billing procedures.

High School Diploma or GED

A high school diploma or GED is required for this position, as well as on-the-job training. After being hired, billing clerks usually undergo a formal training program that can last up to several months. Training typically covers topics such as office policies and procedures, software operation, and accounting principles. Some employers also require billing clerks to become certified in a particular software program.

Postsecondary Education

Most billing clerk positions require at least a high school diploma, although some jobs may require postsecondary education, such as completing a certificate program in medical billing and coding. These programs, which typically last between one and two years, can be found at many community colleges and technical schools.


Education and Training
Most billing clerks need at least a high school diploma. Some jobs may require postsecondary education, and many employers provide on-the-job training to new employees.

Although not required, certification can demonstrate competence and may help lead to advancement opportunities. The American Institute of Professional Bookkeepers offers the Certified Billing & Coding Specialist credential to those who pass an exam and have worked as billing clerks for at least 2 years. Billing clerks also can become certified through the Healthcare Financial Management Association by passing an exam.

Salary and Job Outlook

Billing clerks prepare invoices and keep track of customer account balances. They also reconcile accounts and resolve discrepancies. Many billing clerks work in the accounting and finance departments of companies and are responsible for a wide range of tasks. Let’s learn more about the responsibilities of a billing clerk and the salary and job outlook for this position.


The median annual salary for billing clerks was $37,870 in 2016, according to the U.S. Bureau of Labor Statistics. The top 10 percent of earners made more than $57,430, while the bottom 10 percent brought in less than $25,930.

Job Outlook

Employment of billing clerks is projected to grow 11 percent from 2016 to 2026, about as fast as the average for all occupations. The continued expansion of healthcare industries should lead to greater demand for these workers.

Job Outlook

As the economy continues to improve, the job outlook for billing clerks is expected to grow by three percent from 2019 to 2029, according to the U.S. Bureau of Labor Statistics (BLS). This growth rate is about as fast as the average for all occupations during that time period.

As businesses expand and become more complex, they will increasingly rely on billing clerks and other financial processing personnel to prepare invoices and track payments. The BLS notes that demand for these workers will be strong in healthcare and manufacturing industries, as well as in accounting and auditing firms.

Career Paths

A billing clerk is responsible for a company’s bills and invoices. They process and track customer orders, bill payments, and invoices. They also reconcile accounts and resolve any billing disputes. In this article, we will discuss the responsibilities of a billing clerk and the career paths you can take.

advancement opportunities

Billing clerks typically start their careers with limited responsibilities, such as handling bill payments or maintaining records. However, as they develop their skills and knowledge, they may be promoted to positions of greater responsibility, such as accounting clerk or senior billing clerk. With experience, some billing clerks may eventually become office managers or financial managers.

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