Flight purser job description


Job Description

ensues the security and comfort of passengers throughout the flight. They are responsible for a myriad of tasks, from serving food and drinks to attending to the needs of first-class passengers. They also play an important role in ensuring the safety of the aircraft and all its occupants.

What does a Flight Purser do?

The flight purser is responsible for the comfort and welfare of the passengers during the flight. They work closely with the captain and crew to ensure that all passengers are cared for and that any special needs are met. The purser is also responsible for the safety of the passengers and crew and will often coordinate with the flight attendants to ensure that all safety procedures are followed. In addition, the purser may be responsible for handling customer service issues, such as complaints or requests for special accommodations.

Key responsibilities of the role


As a Flight Purser, you will be responsible for the safety, security, and well-being of all passengers on board the aircraft. You will need to have excellent customer service skills as you will be the main point of contact for passengers during the flight. In addition to your customer service duties, you will also be responsible for managing the cabin crew and ensuring that all safety procedures are followed. Other key responsibilities of the role include:

-Carrying out safety demonstrations
-Conducting head counts
-Ensuring that all passenger queries are dealt with in a timely and efficient manner
-Preparing reports for the captain
-Assisting with emergency procedures
-Coordinating with ground staff to ensure a smooth running of the flight

Essential skills and qualifications


A flight purser is a senior member of an airline’s cabin crew, responsible for the passengers’ welfare and the smooth running of the flight. Pursers usually have more experience than other members of staff, and may act as a liaison between passengers and the captain.

The role of a flight purser has changed over the years, from being largely responsible for financial matters and safety procedures, to becoming more focused on providing customer care. However, some airlines still use the term ‘purser’ to refer to a member of staff who is responsible for financial matters on board.

Pursers typically work on long-haul flights, although some may also work on shorter routes. Hours of work can be irregular, as they are dependent on the airline’s flight schedule. Pursers may work on both domestic and international flights.

The job requires excellent customer service skills, as well as good team-working ability and leadership qualities. Pursers must be able to deal with difficult situations in a calm and efficient manner. Good organizational skills are also important, as is the ability to remain calm under pressure.

The airline industry

For an airline to function smoothly and efficiently, there must be a flight purser on board every flight. The flight purser is responsible for the overall operation of the flight, from passenger safety to fulfilling customer service requests. If you’re interested in a career in the airline industry, read on to learn more about the flight purser job description.

Industry overview

In 2016, the global airline industry generated $726 billion in revenue.1 The largest contributors to this total were airlines based in North America, which accounted for 35% of the total. Europe-based airlines came in second, responsible for 30% of the global total, while airlines based in Asia/Pacific rounded out the top three with 20%.1

Global air traffic has been growing steadily over the past few years, with a 5.9% increase in demand between 2014 and 2015.2 This growth is expected to continue, reaching an estimated 7.2% per year from 2016 to 2035.3 This expansion will be driven by a number of factors, including population growth (especially in Asia/Pacific), economic expansion (particularly in emerging markets), and increased tourism.4

The airline industry employs a variety of workers, from pilots and flight attendants to engineers and customer service representatives.5 In 2016, there were an estimated 10 million people employed by the global airline industry.1 The vast majority of these workers (80%) were based in North America and Europe.1

A career as a flight purser is one of the most popular choices for those interested in working in the airline industry. This position is responsible for the safety and comfort of passengers on board aircraft.6 Flight pursers typically have a background in customer service or hospitality and undergo extensive training before being hired by an airline.7

The role of a Flight Purser in the airline industry


A flight purser, sometimes called a chief steward or chief cabin attendant, is responsible for the safety and well-being of passengers during a flight. He or she is also in charge of the cabin crew and works closely with the pilot and copilot to ensure that all passengers are comfortable and account for during the flight.

The flight purser is usually the most experienced cabin crew member on board and his or her duties include ensuring that emergency procedures are followed in the event of an incident, answering passengers’ questions, managing customer service issues and stocking the galley with food and drink. He or she may also help with boarding procedures and provide first aid if necessary.

The role of a flight purser is both challenging and rewarding, and it offers opportunities to travel to new places and meet people from all over the world. If you are interested in a career in the airline industry, Purser training courses are available from many online providers.

Future prospects for the airline industry


The airline industry has seen a lot of change over the past few decades. In the early days of aviation, flying was a luxury that only the wealthy could afford. Today, flying is much more accessible to a wider range of people, and the industry has had to adapt to meet this demand.

The future prospects for the airline industry are strong, with many experts predicting continued growth in both passenger numbers and airfreight traffic. This growth will be driven by a number of factors, including an increasing global population and a growing middle class in emerging markets who are increasingly able to afford air travel.

With this growth comes opportunity, and there are a number of exciting career prospects for those looking to enter the airline industry. From pilots and cabin crew to engineers and customer service staff, there are many different roles that make up an airline. One role that is often overlooked but is essential to the smooth running of an airline is the flight purser.

A flight purser is responsible for the safety and wellbeing of passengers on board an aircraft. They are trained in emergency procedures and have a detailed knowledge of the aircraft they are flying on. Flight pursers also play an important role in customer service, dealing with any passenger queries or concerns during the flight.

With strong growth predicted for the airline industry, now is an excellent time to consider a career in aviation. If you are looking for an exciting and challenging role with great prospects, then a job as a flight purser could be perfect for you.

How to become a Flight Purser

A flight purser is responsible for the comfort and safety of passengers on a plane. They ensure that the cabin crew is properly trained and that they follow all safety procedures. They also take care of the passengers’ needs during the flight and provide them with any information they need. If you’re interested in becoming a flight purser, here’s what you need to know.

Education and training routes

There are a few different education and training routes that you could take to become a Flight Purser.

-You could complete a college or university degree in travel and tourism, or in business or hospitality management.
-You could complete a vocational training program in travel services, customer service, or business administration.
-You could take on an entry-level customer service position with an airline, and then complete the company’s internal training program to become a Flight Purser.

Regardless of which education and training route you take, it will be helpful if you have some experience working in customer service. This will give you the opportunity to develop the necessary people skills for the job.

Getting started in the role


Pursers are responsible for the welfare of passengers and crew during a flight. They liaise with the captain to ensure that the running of the aircraft is smooth and coordinated, and that passenger needs are met. Pursers may also be responsible for stocking food and beverages, dealing with customer complaints, distributing landing cards and collecting duty-free sales.

The role of purser is generally open to experienced cabin crew who have worked their way up through the ranks. Alternatively, some airlines may run specific training courses for flight crew wishing to become pursers. To be eligible for either route, you will need to have a high school diploma or equivalent, as well as a current passport.

Some airlines may also require you to have a first aid qualification and/or previous customer service experience. Once you have met the basic requirements, you will need to undergo an interview and assessment with your chosen airline.


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